Due to the nature of our products, we do not accept returns or exchanges on candy once it has been opened or delivered. This helps us ensure the highest standards of freshness, quality and food safety for all customers.
However, if your order arrives damaged, incorrect, or there is an issue with the quality of your lollies, please contact us within 48 hours of delivery with your order details and photos if possible. We’ll do our best to resolve the issue quickly, whether that’s a replacement or a refund.
Your satisfaction is important to us, and we’re always happy to help if something isn’t right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping costs are automatically calculated at checkout based on the size and weight of your order. The more you buy, the shipping cost may change to reflect the packaging and delivery requirements.
We aim to keep shipping as affordable as possible while making sure your lollies arrive safely and in perfect condition. Any applicable shipping fees will be clearly shown at checkout before you complete your purchase — no surprises!
If you have any questions about shipping or larger orders, feel free to get in touch and we’ll be happy to help.
